Platforms and Categories

Possible values for platform and category fields

Platform

You can use the following values for the Platform field when using the tickets.create method:

  • For "Cloud Management Platform", use cloud_management_platform
  • For "superQuery", use superquery
  • For "Amazon Web Services", use amazon_web_services
  • For "Google Cloud Platform", use google_cloud_platform
  • For "Google G Suite", use google_g_suite
  • For "Microsoft Azure", use microsoft_azure
  • For "Microsoft Office 365", use microsoft_office_365
  • For "Finance & Billing", use finance___billing
  • For "CloudHealth", use cloudhealth

Categories

You can use the following values for the Category field when using the tickets.create method:

  • For "Amazon Athena",use analytics___etls__amazon_athena

  • For "Amazon Data Pipeline", use analytics___etls__amazon_data_pipeline

  • For "Amazon EMR", use analytics___etls__amazon_emr

  • For "Amazon Glue", use analytics___etls__amazon_glue

  • For "Amazon Redshift", use analytics___etls__amazon_redshift

  • For "Google Dataflow/Beam", use analytics___etls__dataflow/beam

  • For "Google BigQuery", use analytics___etls__google_bigquery

  • For "Google Dataprep", use analytics___etls__google_dataprep

  • For "Google Dataproc", use analytics___etls__google_dataproc

  • For "Google Cloud Composer", use analytics___etls__google_cloud_compose

  • For "Other Analytics/ETL products",use analytics___etls__other

  • For "Amazon Kinesis",use application_integration__amazon_kinesis

  • For "Amazon SQS",use application_integration__amazon_sqs

  • For "Google Pub/Sub", use application_integration__google_pub/sub

  • For "Other Application Integration products",use application_integration__other

  • For "Amazon Web Services Billing", use billing__amazon_cloud_billing

  • For "Google Cloud Billing", use billing__google_cloud_billing

  • For "Microsoft Azure Billing", use billing__microsoft_azure_billing

  • For "Google G Suite Billing", use billing__google_g_suite_billing

  • For "Microsoft Office 365 Billing",use billing__microsoft_office_365_billing

  • For "Other Billing Issues", use billing__other

  • For "Invoice Reconciliation", use bookkeeping__invoice_reconciliation

  • For "Request Invoice Copy", use bookkeeping__request_invoice_copy

  • For "Request Time Report", use bookkeeping__request_time_report

  • For "Change Billing Currency", use bookkeeping__change_billing_currency

  • For "Update Company Details", use bookkeeping__update_company_details

  • For "Other Bookkeeping Issues", use bookkeeping__other

  • For "Amazon ECS",use containers___kubernetes__amazon_ecs

  • For "Amazon EKS", use containers___kubernetes__amazon_eks

  • For "Other Container Mgmt Systems", use containers___kubernetes__other

  • For "Google GKE", use containers___kubernetes__google_gke

  • For "Amazon ALB",use core___network__amazon_alb

  • For "Amazon EC2",use core___network__amazon_ec2

  • For "Amazon ELB",use core___network__amazon_elb

  • For "Amazon NLB",use core___network__amazon_nlb

  • For "Google Compute Engine",use core___network__google_compute_engine

  • For "Google Load Balancer", use core___network__google_load_balancer

  • For "Other & Core Network Issues", use core___network__other

  • For "CloudHealth",use cost_optimization__cloudhealth

  • For "Amazon DynamoDB",use databases__amazon_dynamodb

  • For "Amazon Neptune",use databases__amazon_neptune

  • For "Amazon RDS",use databases__amazon_rds

  • For "Cloud Bigtable",use databases__cloud_bigtable

  • For "Cloud Firestore", use databases__cloud_firestore

  • For "Cloud Spanner", use databases__cloud_spanner

  • For "Firebase Realtime Database", use databases__firebase_realtime_database

  • For "Google Cloud Datastore",use databases__google_cloud_datastore

  • For "Google CloudSQL", use databases__google_cloudsql

  • For "Other Databases, use databases__other

  • For "Amazon Cloud9", use dev._tools__amazon_cloud9

  • For "Amazon CodeCommit", use dev._tools__amazon_codecommit

  • For "Amazon CodeDeploy", use dev._tools__amazon_codedeploy

  • For "Amazon CodePipeline", use dev._tools__amazon_codepipeline

  • For "Google Cloud Repositories", use dev._tools__google_cloud_repositories

  • For "Google Container Builder", use dev._tools__google_container_builder

  • For "Google Deployment Manager", use dev._tools__google_deployment_manager

  • For "Other Dev Tools, use dev._tools__other

  • For "G Suite Account Access", use g_suite__account_access

  • For "G Suite Calendar", use g_suite__calendar

  • For "G Suite Directory Sync", use g_suite__directory_sync

  • For "G Suite Drive", use g_suite__drive

  • For "G Suite Gmail" & use Email,g_suite__gmail___emai

  • For "G Suite Manage Licenses", use g_suite__manage_licenses

  • For "G Suite Mobile", use g_suite__mobile

  • For "G Suite Outlook Sync", use g_suite__outlook_sync

  • For "G Suite Spam Filtering", use g_suite__spam_filtering

  • For "Other G Suite Issues", use g_suite__other

  • For "Office 365 Account Access",use office_365__account_access

  • For "Office 365 Directory Sync",use office_365__directory_sync

  • For "Office 365 Email",use office_365__emai

  • For "Office 365 Manage Licenses",use office_365__manage_licenses

  • For "Office 365 Mobile",use office_365__mobile

  • For "Office 365 Outlook Sync",use office_365__outlook_sync

  • For "Office 365 Spam Filtering", use office_365__spam_filtering

  • For "Office 365 Other", use office_365__other

  • For "Google Maps API", use geolocation___search__google_maps_api

  • For "Google Search API, use geolocation___search__google_search_api

  • For "Other Geolocation & Search Issues", use geolocation___search__other

  • For "Amazon ML APIs", use machine_learning__amazon_ml_apis

  • For "Amazon SageMaker", use machine_learning__amazon_sagemaker

  • For "Google CloudML", use machine_learning__google_cloudml

  • For "Google ML APIs", use machine_learning__google_ml_apis

  • For "Google Vision API", use machine_learning__google_vision_ap

  • For "Tensorflow", use machine_learning__tensorflow

  • For "Other Machine Learning Issues", use machine_learning__othe

  • For "Amazon CloudWatch", use monitoring__amazon_cloudwatch

  • For "Google Monitoring", use monitoring__google_stackdriver

  • For "Amazon Beanstalk", use paas__amazon_beanstalk

  • For "Google App Engine Flexible", use paas__google_app_engine_flexible

  • For "Google App Engine Standard",use paas__google_app_engine_standard

  • For "Other PaaS Issues", use paas__other

  • For "Amazon QuickSight", use reporting___bi__amazon_quicksight

  • For "Google Data Studio", use reporting___bi__google_data_studio

  • For "Other Reporting & BI Issues", use reporting___bi__other

  • For "Amazon GuardDuty", use security___identity__amazon_guardduty

  • For "Amazon IAM", use security___identity__amazon_iam

  • For "Amazon Macie", use security___identity__amazon_macie

  • For "Amazon WAF", use security___identity__amazon_waf

  • For "Google DLP API", use security___identity__google_dlp_api

  • For "Google IAM", use security___identity__google_iam

  • For "Other Security & Identity Issues", use security___identity__other

  • For "Amazon Fargate",use serverless_computing__amazon_fargate

  • For "Amazon Lambda", use serverless__amazon_lambda

  • For "Cloud Functions for Firebase", use serverless__cloud_functions_for_firebase

  • For "Google Cloud Functions", use serverless__google_cloud_functions

  • For "Other Serverless Issues", use serverless__other

  • For "Amazon EFS", use storage__amazon_efs

  • For "Amazon S3", use storage__amazon_s3

  • For "Google Cloud Storage",use storage__google_cloud_storage

  • For "Other Object Storage Issues", use storage__othe

  • For "superQuery IDE",use superquery__ide

  • For "CMP Cloud Cost Analytics", use cmp__cloud_cost_analytics

  • For "CMP Cost Anomalies", use cmp__anomalies

  • For "CMP Governance Rules", use cmp__governance_rules

  • For "CMP Flexible Reservations", use cmp__flexible_reservations

  • For "CMP Request Shared Slack Channel", use cmp__shared_slack_channels

  • For "CMP Sandboxes", use cmp__sandboxes

  • For "CMP Users and Roles", use cmp__users_and_roles

  • For "CMP Perks" use cmp__perks

  • For "CMP APIs", use cmp__apis

  • For "Other CMP Issues", use other_product


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