Ticket Status and Priority
How to parse API status and priority values
How to Interpret the Status
API Value | Corresponding CMP UI Value |
|---|---|
| Pending Agent Assignment |
| In Progress with Support |
| Pending Customer Action |
| In Progress with Engineering |
| Solved |
| Closed |
How to Interpret the Priority
API Value | Corresponding CMP UI Value |
|---|---|
| General Guidance |
| System Impaired |
| Production System Impaired |
| Production System Down |
Updated over 1 year ago
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